Effective Date: May 12, 2026

At Mheraki, we strive to provide high-quality video editing and creative services to all our clients. This Refund & Cancellation Policy outlines the terms regarding project cancellations, refunds, and payment disputes.

By using our services, you agree to this policy.

1. Project Cancellation

Clients may request to cancel a project at any time by contacting us directly.

Before Work Begins

If a project is canceled before any work has started, a full refund may be issued, excluding any payment processing or administrative fees.

After Work Has Started

If work on the project has already begun:

• Refunds will not be guaranteed
• Clients may be charged for completed work, time invested, or resources already allocated
• Partial refunds may be considered at our discretion depending on project progress

2. Non-Refundable Services

The following are generally non-refundable:

• Completed video editing work
• Delivered digital files
• Custom creative services
• Rush or priority delivery services
• Revisions already completed

Because our services are digital and customized, refunds cannot usually be issued once deliverables have been provided.

3. Revisions & Client Satisfaction

We aim to ensure client satisfaction through agreed revision rounds.

Clients are encouraged to clearly communicate project requirements before work begins. Refunds will not be issued for dissatisfaction caused by unclear instructions or changes in creative preference after delivery.

4. Delayed or Abandoned Projects

If a client becomes unresponsive for an extended period during an active project:

• The project may be placed on hold
• Delivery timelines may be adjusted
• Payments already made may become non-refundable after substantial work has been completed

5. Chargebacks & Payment Disputes

Clients agree to contact Mheraki first to resolve any payment concerns before initiating a chargeback or dispute.

Fraudulent or unjustified chargebacks may result in termination of services and possible legal action.

6. Service Refusal

We reserve the right to refuse or cancel services for projects that:

• Violate laws or regulations
• Contain offensive or prohibited material
• Involve abusive, threatening, or inappropriate behavior

In such cases, refunds may be denied depending on the work completed.

7. Policy Updates

We may update this Refund & Cancellation Policy at any time. Updated versions will be posted on this page with the revised effective date.

8. Contact Information

If you have questions regarding this Refund & Cancellation Policy, please contact:

Mheraki
Website: mheraki.com
Email: darakhshanmuqaddas@mheraki.com

Address:
30 N Gould St Ste R
Sheridan, SHERIDAN COUNTY, WY 82801
USA